Refunds & Cancellations

Last updated 9 August 2026

Food is made to order, so this policy is specific about what can be cancelled and when. Our aim is simple: if we got it wrong, you should not be out of pocket.

Cancelling an order

• Before the kitchen starts: call us on +91 97423 88309 straight away. If we have not started cooking, we cancel it and refund you in full.
• After the kitchen starts: we cannot cancel or refund the order, because the food has been prepared specifically for you. This is normally within a few minutes of you ordering.
• Once food is out for delivery: the order cannot be cancelled.

You can see the stage your order has reached at any time using Track Order on our home page.

When we refund you in full

We refund the full amount, no questions asked, if:

• we cancel or cannot fulfil your order for any reason;
• an item you paid for was missing from what arrived;
• you were sent the wrong dish;
• the food arrived in a state it should not have been in;
• you were charged more than once for the same order;
• money left your account but no order was created.

When we cannot refund

• The food was prepared correctly and matched what you ordered, but you did not enjoy it. Tell us anyway — we would rather know.
• You gave a wrong or incomplete delivery address, or were unreachable on the number provided, and delivery failed as a result.
• The request comes more than 24 hours after the order was delivered or collected.
• The order was already consumed in full.

How to request a refund

1. Call or WhatsApp +91 97423 88309 within 24 hours of receiving the order.
2. Have your order ID ready — it looks like TN-100042-K7 and is shown on your confirmation screen.
3. Tell us what went wrong. A photograph helps for anything about the food itself.

We aim to give you an answer the same day.

How refunds are paid

• Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
• We start the refund with Razorpay within 1 to 2 business days of approving it.
• Your bank or card issuer then takes a further 5 to 7 business days to show the money in your account. That part is outside our control.
• UPI refunds are usually faster, often within 2 to 3 business days.
• We do not charge any fee for processing a refund.

Partial refunds

If part of your order was wrong or missing, we refund that part rather than the whole order. We will tell you the exact amount before we process it.

Table bookings

We do not take payment to hold a table, so there is nothing to refund. Please call us if your plans change so we can offer the table to someone else.

Payment taken but no order confirmed

If money left your account and you never saw an order ID, do not pay again. Call us with the payment reference from your bank or UPI app. We check it against our records and either create the order or refund you in full the same day.

If we cannot agree

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If we cannot resolve a complaint between us, you may take it to the consumer forum for your area.